Binance Payment Time Extenstion

Enable sellers to extend the payment deadline for buyers to help prevent order cancellations in Binance P2P trading feature.

Summary

Summary

This project is a new launched feature in Binance P2P(Peer-to-Peer) transactions to enable sellers to extend the payment time limit for buyers to prevent from order cancellations.

  1. Background

  1. Background

Binance P2P is a peer-to-peer marketplace where Binance users can directly trade crypto with other Binance users.

In this marketplace, sellers set specific payment time limit for buyers to comply with. After order created, if a buyer fails to mark the order as paid within this timeframe, the system automatically cancels the order. Sometimes sellers set short payment deadlines (e.g. 15 minutes), causing orders to be canceled before buyers are ready for payment. They might need to remake the order afterwards.

This often leads to dissatisfaction on both sides of the transaction.

  1. Problem

  1. Problem

The current user flow for buyers who cannot make a payment within the time limit is not user-friendly. Buyers either need to cancel the order themselves or let the order expire when the time limit runs out, both of which affect their completion rate. On the seller's side, they can only wait for the buyer to proactively provide the order number for cancellation or allow the order to expire, which is quite passive.

  1. Goal

  1. Goal

Enable users to have greater flexibility, especially when buyers are willing to complete the order but need a bit more time.

  1. Solution

  1. Solution

Deploy a new feature allowing sellers to extend the order time, which becomes available when the countdown is less than 5 minutes.

Buyer

  • Chatroom Message:

    If more time is needed for payment, please ask the counterparty to extend the order time.

Seller

  • App Push:

    Counterparty for P2P order xx1234 needs more time to pay. Extend time to prevent cancellation?

  • System Message:

    If more time is needed to complete the payment for the order, please selection an extension time to prevent the order from being canceled automatically.

  • Chatroom Message:

    If more time is needed for the counterparty to complete the payment, you can extend time for this order.

  1. New User Flow

  1. New User Flow

Seller

Buyer