Revamping AWS Customer Stories to Improve Navigation and Engagement
Nov 2022 - Dec 2022
Enable both internal teams and external customers to navigate easily on AWS Taiwan customer stories through a well-structured information architecture.
UX Researcher & Web Designer
Reduced page bounce rate by 12% and ensured consistency in cross-team communication when presenting AWS case studies externally.
Why revamping the customer stories page?
Problems For Users:
A video taking around 30 seconds to load creates a poor user experience.
Users lose interest quickly due to excessive scrolling, which is backed up by a high bounce rate and low engagement rate.
Problems For Business:
The lack of a clear categorization structure weakens branding effectiveness.
Fragmented content distribution across separate pages (videos, articles, and an upcoming podcast) limits content discoverability.
The need for "3S" — Searching, Sorting, and Sharing
The solution should enable users to search for specific case studies by industry, skill category, or keywords.
Research & Sitemap
We discovered Directory, an independent AWS platform designed for storing and managing structured content. It offers tagging for categorization, enabling users to easily filter content, making it a viable solution for restructuring our information architecture.
New Design
Before / After
01
Consistent style
Ensure a consistent visual style across all content types (articles, videos, podcasts) and use testimonials to feature clients
Add "Watch Video" CTA and "Share" Button for faster access and easy sharing.
02
Employ Search Bar and Sorting
Users can directly find case studies using specific keywords
By default, case studies are sorted from newest to oldest, catering to preferences for the latest updates
03
Implement Directory
Enhance usability by enabling users to explore cases with industry and tech filters
Allows new users, who may be unsure of what to look for, to navigate easily
12% Reduction in bounce rate within 2 months